State Farm® Insurance Agent Ashley Henry

"The State Farm Representative(Elsa) was very knowledgeable about helping me understand the policy I was interested in by breaking it down step by step. Very patient!"

"I called to pay my insurance bill, Mirta helped me and was very knowledgeable and nice. She also helped me add health to my insurance which I think is a great option."

"Great customer service by Elsa. She listens and is proficient at her job. Makes the process of having insurance so much smoother. Thank you!. I recommend."

"Thanks to Ms. Wendy and Ms. Mirta for taking time to establish my policies! The customer service was efficient and excellent. I really appreciate the care."

"I always have a pleasant experience when speaking with my agent. Very friendly and knowledgeable. Always helpful. I’m glad to be a loyal customer"

"I want to be honest with this review. I called about a month ago to add a new vehicle and take off an old vehicle. The young lady said she’d call me back with the new monthly payment. I never got a call back. Today I called and another young lady said she’d give me a call right away, an hour passed with no call back. Before I called back I was online looking for another insurance company. But then when I spoke to Karen, she apologized for nothing she did wrong and said she was going to look into my policy and see what the issue was. She said I’m not going to call you back. I’ll take care of this right now. May I place you on hold for a brief moment. I literally rolled my eyes, thinking I’ll be on hold for ever! But just a minute later she got back on the phone and explained everything I wanted to know about my policy. She made me a believer again. I almost left a great insurance company, because of bad customer service. Thank you Karen for your prompt assistance, and for not telling me you’re going to call me back and not do it. lol. Like a good neighbor, you were there."

"Mirta was very kind and helpful!"

"Are people getting paid to leave good reviews?? Since we started with Ashley Henry’s office in May 2024, it’s been one thing after another. Our home insurance was cancelled twice out of nowhere last year and this year. You can’t speak to Dover Bay Home insurance directly so you have to rely on them to be the middle man. Because the home insurance kept getting cancelled it would mess with the discounts for our auto insurance. Every time I would call to fix these issues I was told I would get a call back but days would go by and I would have to be the one to reach back out. In April of this year we made an insurance claim and never heard from anyone. We reached out to this office for help, was told they would call the company, only for them to never call and never reach back out to us. After a month of dealing with this, we had to spend our own money to fix the issues in the claim. What’s the point of having insurance if you can’t use it? Lastly, June was our policy expiration and I couldn’t be more excited to leave this office and State Farm in the past. However, I cannot! We’ve been trying to contact this office all month so they can contact Dover Bay about closing the insurance claim they never did anything about. Open claims impacts other companies insuring our property. We finally found a company who would insure us. We’ve left several voicemails and emails, and we can’t get ahold of anyone from this office. This is ridiculous and incredibly disappointing. I would never recommend this office to anyone looking for insurance."

"Mirta was very helpful in clarifying an issue I encountered with my homeowners policy. Her customer service was great as well."

"Elsa was very helpful and patient when signing us up for the insurance"

"Once Again, I was provided great customer service and customer care."

"I was recommended Nohemi G. through a mutual friend. I was not disappointed! She answered all my questions, inquiries, and concerns with a level of professionalism I haven’t had the pleasure to have in a while. She spoke to me in such a manner I knew I made the right choice by signing on through her. I would recommend her to all those who want someone who is down-to-earth and knows how to communicate properly. Phenomenal work ma’am. Truly I was impressed"

"Working with Nohemi Gutierrez, our State Farm insurance agent, was a breeze! She helped us lower our auto and home insurance premiums and offered smart, personalized advice. Nohemi’s quick response time and deep knowledge made the whole experience smooth and stress-free. If you need an experienced and trustworthy insurance agent, Nohemi is the best!"

"Working with Ashley Henry State Farm has been such a great experience for me. However this wouldn’t have been possible without the Agents who represent this branch. Specifically, Nohemí Gutierrez, has been the reason I have stayed on board as a client for some time now. I am always given fair rates, the most discounts I can qualify for, and Nohemí is always informative about what kind of changes to expect from any decisions in regards to coverage that I make or am interested in making. If I ever needed any quotes or advice to process a claim, Nohemí made sure it was an easy and straightforward experience. I highly recommend working with her to get coverage on any housing, vehicles, or any other needs!"

"I been with State Farm for many years and my Agent Nohemi Gutierrez is always been very helpful and great costumer service provided to us!"

"I want to thank Elsa Maldonado for returning all my phone calls and helping me with my computer needs not asking or pushing something on me that I didn't want when I get another bike I am coming to you for what I need once again I thank you ashley and Elsa for everything"

"Very professional. Also very timely, well informed and very helpful."

"Elsa was Very helpful 10/10"

"I am writing to express my sincere appreciation for the outstanding service provided by Nicholas Collins. From our initial interaction, he demonstrated a high level of professionalism and genuine care that made a significant difference in my experience. Mr. Collins took the time to thoroughly explain my policy options, ensuring I understood each aspect and how it aligned with my needs. His patience and attentiveness were evident as he addressed all my questions, no matter how small, with clarity and respect. What stood out most was his proactive approach. He not only assisted me with my immediate concerns but also provided valuable insights on how to optimize my coverage, potentially saving me money in the long run. This level of dedication goes beyond what I expected and truly reflects the high standards of State Farm. Moreover, his friendly demeanor and prompt follow-ups made the entire process seamless and stress-free. It's rare to encounter such exceptional customer service, and I feel fortunate to have had him assist me. Please extend my gratitude to Mr. Collin’s exemplary service. He is a true asset to your team, and I look forward to continuing my relationship with State Farm, knowing I am in such capable hands."

"Mirta was very helpful and knowledgeable. She made the process very easy."

"Karen was AMAZING, she helped me and my husband get cheap insurance quickly. Would recommend her to anyone, she will get you cheap rates, promise you!"

"Thanks so mucho for all you support Karen!"

"Ive been w/ Ashley Henry State Farm Ins for over 10 years. Elsa recently assisted me w/ updating my insurance on my Tesla. Elsa has always been helpful w/ assisting me w/ my policy. Ashley Henry, Elsa, Wendy, Karen to name a few… this staff is on point. Communication is on point. That is why Ive been w/ them for over 10 years."

"Ever since I transferred my agent to Ashley Henry, I have had nothing but positive experiences from the group. Everyone there is helpful, knowledgeable, and friendly. The staff all try to do the best to help customers save money on insurance. They are prompt and courteous in returning my calls. I won't call out my previous agent, but this experience has been a breath of fresh air for me. I want to give a special mention to Erika and Elsa who have helped me navigate some complex asks with great patience and knowledge."

"Great service. Very quick and prompt when we needed a new insurance policy done. Highly recommend."